In case of a Health Emergency please call 911 immediately.

Paragon Property Management, 713-242-1285, P. O. Box 55712, Houston, Texas 77255-5712. 

Your Assessment, or HOA Dues, are due on January 1st of every year. You have until January 31st to pay without penalty. It is the Owners responsibility to make sure that the payment is RECEIVED by the end of the grace period. All payments that are received past the grace period are subject to penalties, which include late fees, interest, and admin fees. Remember that the Postal Service is much slower than in the past and may not be relied upon as guaranteed delivery, unless you specifically purchase and send your parcel with guaranteed delivery insurance, 3-day, or overnight delivery.

Your Bank Bill-Pay or your personally mailed payments will go to Alliance Association Bank. Please use this exact address: Villages at Hanoverc/o Paragon Property Mgmt Pymt Processing CenterPO Box 97582 Las Vegas, NV 89193 – 7582YOU MUST INCLUDE YOUR ACCOUNT NUMBER (found on your Statement)

Yes, this should be your last option, but we are happy to assist you to get your payment in on time, and then to advise you on setting up your Tops AutoPay. Please call 713-242-1285 to request a payment by phone for a fee based on your payment method: $2.95 by e-check and 3% by Credit or Debit Card. If we are out of the office please leave your full name, property address, and phone number and we will call you back as soon as possible. 

Please sign on to your Owner Portal to view your payment history and to make    payments online directly through your bank to the Association bank. The Owner portal is found at Owner.Topssoft.com/ParagonPropertyManagement/Account/Login

See your Governing Documents

Please call Centerpoint Energy at 713-207-2222. If you smell gas do not use your phone or turn on or off any appliances or light switches, immediately leave the building. Once outside call 713-207-2222 to report a natural gas leak

Please call Centerpoint Energy at 713-207-2222, to enquire whether there is an area-wide power outage or log on to CenterpointEnergy.com

 Cypress Fairbanks Independent School District

The Association contracts a professional landscaper for the common areas. The Owners are responsible for their own patio areas.

No. Owners may not add plants to the common area, and if they do so (with or without authorization) then the plants belong to the Association and are subject to removal or relocation, as the Board deems fit. 

Any potted plants that are placed in the Common Area will be considered abandoned and will be considered Association Property. They may be removed or relocated as deemed appropriate by the Board of Directors.

 If the issue is solely within your Unit the plumbing issue would be the Owners responsibility. Use a plunger to clear the blockage or if unable to clear the stoppage with a plunger then call a plumber at the Owner's expense. 

If the sewer outside the building is overflowing, then the issue is affecting the entire building. Please report a backed up sewer the Management Company at 713-242-1285

Your account number may be found on your monthly Statement which is in your Owner’s Portal. Your initial login to the Owner Portal must follow a link found in the email account that you have given to Paragon Property Management. If you have not given your email address to Paragon, or if you cannot find the invitation in your email, then contact Paragon at 713-242-1285. .

The dues may be found on your monthly statement.

The Maintenance Fee may increase up10% annually (per Governing Documents), or more by agreement of a majority of the Owners.

You can find Association Insurance in the Owner Portal. You should also have received a copy by mail directly from the Insurance Company. 

The Association Insurance Company is Ted W. Allen and Associates. Their contact info is: 713-378-7500.

Yes, all Owners are required to maintain insurance to cover the interior of the unit, even after their Mortgage is paid off. Owners must provide proof of insurance upon request. Owners must maintain liability insurance as well. 

Please see the ARC Request under Documents in the Owner’s Portal and on this website. 

The board meetings are every fourth Tuesday of the month unless otherwise posted. Also the information is emailed to the homeowners and also posted on the Tops Owner Portal.

Board Members may change with the Board terms. Please see the list on this website and also please attend the Board Meetings to meet your HOA Representative who are serving your Community.

Please come to the Board Meetings to make your suggestions during the Open Session at the beginning of the Meeting. You can also contact Paragon through the Owner’s Portal, or call 713-242-1285.

Open positions are announced before the Annual Meetings. Candidates may inform Paragon of their desire to serve through the Owner Portal.

You may request a hearing before the Board. Please contact Paragon to place you on the Agenda for the next meeting or to request a special meeting for your hearing.

Under Documents in your Owner Portal.

Under Documents in your Owner Portal. 

You share a common wall with your neighbors and you will hear sounds through the walls. Please be neighborly and communicate directly with your neighbor unless the nuisance is specifically mentioned in your Governing Documents as an enforceable violation. In that case, you may contact Paragon regarding your concern. 

Yes, Paragon has experienced Maintenance Staff that can assist with interior maintenance, however this would be contracted between the Owner and Paragon Services, and would be charged to the individual Owner. 

The Association does not allow drinking, loitering, or parties to be conducted in the Common areas.